Claim

The claim, the rental and the tow, handled by two people who pick up the phone

Ray and Jenn work with your insurance company, negotiate the claim, set you up with an onsite rental or loaner and tow the car in, so you can stop being your own case manager.

Call (401) 461-9200 Request an estimate

What piles up on you after an accident

The crash itself is over in a second. What follows takes weeks: a claim to open, an adjuster to call back, a car that cannot be driven, a way to get to work on Monday. Most people have never done any of it before. One Providence customer, Jayne jennings, put it plainly in her Google review: she had never dealt with a hit-and-run, a rental or an insurance claim, and she was “overwhelmed & anxious” until she brought the car here.

That pile is the reason Ray's Travelers Auto Body treats the claim and the repair as one job instead of two. A shop that only fixes metal leaves you holding the phone with the insurance company, going back and forth on your own. At 299 Allens Ave the idea is simpler: you hand over the keys, tell Ray and Jenn what happened, and they carry the paperwork from there.

What Ray and Jenn take off your plate

Ray's works with your insurance company, handles the paperwork and negotiates the claim, so you are not stuck in the middle between the adjuster and the repair. If the car cannot be driven, the shop offers towing. If you need wheels in the meantime, there are onsite rentals and loaner cars, which lets you carry on with your week while the car is on the lift. Justin Broccoli wrote that Ray and Jenn “took all the stress and hassle out of my insurance claim.”

Accidents do not keep shop hours, so there is a number for that too: call (401) 696-6009 for 24-hour emergency assistance. Jenn runs the front desk and Ray runs the floor, which means the person on the phone about your claim is the same person who knows what your car looks like on the inside. Lily Dumas, whose car was a hit and run, said they “made the whole process stress free” and worked with the insurance company.

What to bring to the counter, and what comes next

Bring the story and the car. Tell Ray or Jenn what happened, what you drive and who your insurance company is, and if you already have a claim number, bring that too. Call (401) 461-9200 or send an estimate request and an estimate comes back within 24 hours on average. Every make and model is welcome, foreign and domestic, and English and Spanish are both spoken at the counter.

Then you wait for the best kind of phone call, the one that says the car is ready. Calls in between get picked up: Lily noted that “Every phone call was answered immediately.” Once the repair is done, body repairs carry a lifetime warranty for as long as you own the vehicle, and the car is fully sanitized before it goes back to you. That is the whole job, start to finish, with nobody making you chase a form.

The Ray's Travelers Auto Body pickup lettered Insurance Specialist with the shop phone number

Rated 4.9 on Google from 88 reviews, and the reviews keep naming Ray and Jenn handling the rental and the insurance claim.

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